– [SOLVED] Sound and MIc issues with Zoom. – Dell Hardware
Zoom also has compatibility issues with macOS Make sure to test your Zoom camera before you join a meeting to make sure others will be able to see you. Follow these steps in order to get your camera working in Zoom:.
Make sure your camera is connected and turned on. If you use an external webcam for Zoom, check the connecting cable for damage, and try connecting it to a different USB port if possible. For wireless webcams, check your Bluetooth settings and make sure the device’s battery is charged.
Make sure your camera is selected in Zoom. During a meeting, select the up arrow next to the camera icon and make sure the desired webcam is chosen. If the camera icon has a line through it in your Zoom window, select the icon to enable your camera. Close other programs that can access your camera. Other software could be competing with Zoom for your webcam. Check your device settings. Go to the camera settings on your device to make sure it’s not disabled.
Check your app permissions. Make sure Zoom has permission to use your camera by going to your device’s app settings. Update your device’s drivers. Windows users should go into the Device Manager and check to make sure the camera’s drivers are up-to-date. Update your Mac. If you’re on a Mac running macOS Restart your device. A reboot fixes most computer problems because it closes any ongoing processes that could be interfering with software or hardware , such as your camera.
Change Zoom’s Advanced Video Settings. Zoom provides advanced tools designed to enhance video playback, but they sometimes have the opposite result.
If your video continues to be distorted, open Zoom while not in a meeting and select the Settings gear , then choose the Video tab and select Advanced to adjust these options.
Make sure the correct camera is chosen and that the box beside Turn off my video when joining meeting isn’t checked. Reinstall Zoom. If you’re using the mobile or desktop versions of Zoom, uninstall the program and redownload it from the Apple App Store, Google Play , or the Zoom website. Alternatively, you can try using the web version. If you’re still having trouble with your camera in Zoom, you can still participate in meetings with your microphone or by dialing-in to Zoom.
Some Lenovo PCs have a default feature that prevents Zoom from accessing the camera. Once you select to Join with computer audio, zoom crashes along with the windows audio service stops. The issue seems to have started with the Realtek Audio driver 6. I was able to confirm it continued to happen on these versions.
Users are on the latest Zoom using auto-update. The trouble seems to be it’s hard to reproduce so we never know if it’s fixed. You’ll think that a new driver does the trick until it triggers again. Keep an eye out for users reporting the issue on that downgraded driver. I recommend opening a case with Dell so they can escalate to the Advanced Resolution team.
My next thought is that rolling back Zoom from 5. We’re going to swap out some of these new laptops with competitors’ devices as we can see this is going to be a long crawl through support territory with Dell.
We’ve had inexplicable issues with our Dell Latitude laptops and the folks who heavily use Zoom execs. This exact same thing is happening and we’ve been at our wits end. We’ve tried literally everything. I was able to fix it by simply disabling and enabling the realtek microphone array for one person, and the other person’s mic actually worked when the mic was DISABLED!
No idea why. These are probably very unstable, nonpermanent fixes, so also ordered external mics for those users. The other person’s doesn’t work no matter what I do! I have a ticket in with Zoom that just got escalated to their engineering team so will report back there. The problem is that once the issue occurs, the mic won’t work for other programs either. How frustrating! I’ve got users who have the onboard Realtek array go completely dead.
Nothing comes through the microphone in the ‘Sound Settings’ until I reinstall the driver, or delete the audio device from compmgmt. The folks with headsets seem to have the microphone go dead at the same as the onboard.
I’ve got a machine right now E on 6. This is the version that support. At this point, I’m convinced it’s intermittent across many versions. The hard part is that all of the testing is happening with real people who need to get work done on these calls.
The next best thing might be trying to capture the event with Procmon in an effort to further help the vendors isolate where this interaction is happening. Guess what? After tickets open with everyone, Zoom engineering team provided this response – Microsoft is releasing a hotfix for this problem at the end of Sept! Big relief! Unfortunately the suggestion of rolling back drivers did not help all the users, but we have alternatives until this hotfix is released. Wanted to let everyone know. Thanks, fixfinder for helping us all work together!
Hi Katie, Apologies for the inconvenience. We do have existing tickets having the same issue with Dell machines, the engineering team confirmed that it is an audio driver issue with Realtek. Our engineering team already notified Dell about this issue and in addition, Dell also reached out to Microsoft informing the said fault. Microsoft advised that they will release a hotfix for this issue around end of September.
While waiting for the hotfix, you may try to roll-back to the old driver or uninstall a Windows driver update dated June 11th, Thursday. This information came from a similar post from this link. Let us know if you need further assistance. Best, Ren. I have the same issue on the OptiPlex Browse Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Why is zoom not working on my dell laptop – why is zoom not working on my dell laptop:. Please wait while your request is being verified…
Hi Everyone, Hoping someone has an idea for this issue.
[FIXED] Zoom Crashing on Windows 11/10 – Tips – Driver Easy – Question Info
Go to the camera settings on your device to make sure it’s not disabled.