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Zoom Video Communications, Inc. It provides videotelephony and online chat services through a cloud-based peer-to-peer software platform used for video communications Meetings , messaging Chat , voice calls Phone , conference rooms for video meetings Rooms , virtual events Events and contact centers Contact Center , and offers an open platform allowing third-party developers to build custom applications on its unified communications platform Developer Platform.
Eric Yuan , a former Cisco engineer and executive, founded Zoom in , and launched its software in Beginning in early , Zoom’s software usage saw a remarkable global increase after quarantine measures were adopted in response to the COVID pandemic.
Zoom was founded by Eric Yuan , a former corporate vice president for Cisco Webex. In July , Zoom established partnerships with B2B collaboration software providers, such as Redbooth then Teambox ,  and also created a program named Works with Zoom, which established partnerships with Logitech , Vaddio,  and InFocus.
At that time, it had 3 million users. At this conference, Zoom announced a partnership with Meta to integrate Zoom with augmented reality , integration with Slack and Workplace by Facebook , and first steps towards an artificial intelligence speech recognition program.
On April 18, , the company became a public company via an initial public offering. During the COVID pandemic , usage of Zoom increased due to an increase in remote work , distance education , which was used by thousands of schools,  and online social relations.
On May 7, , Zoom announced that it had acquired Keybase , a company specializing in end-to-end encryption. In July , Zoom announced its first hardware as a service products, bundling its videoconferencing software with third-party hardware by DTEN, Neat, Poly , and Yealink, and running on the ServiceNow platform. It began with Zoom Rooms and Zoom Phone offerings, with those services available to US customers, who can acquire hardware from Zoom for a fixed monthly cost.
It consists of a inch screen with three wide-angle cameras and eight microphones, with Zoom software preloaded on the device. It became available in August On July 3—4, using Zoom Webinar, the International Association of Constitutional Law organized the first “round-the-clock and round-the-globe” event that traveled through time zones, featuring 52 speakers from 28 countries. In June , Zoom acquired Kites Karlsruhe Information Technology Solutions , an artificial intelligence -based language translation company with an aim to reduce language barriers in video calls.
Zoom has been criticized for “security lapses and poor design choices” that have resulted in heightened scrutiny of its software. Zoom initially claimed to use ” end-to-end encryption ” in its marketing materials,  but later clarified it meant “from Zoom end point to Zoom end point” meaning effectively between Zoom servers and Zoom clients , which The Intercept described as misleading and “dishonest”.
In March , New York State Attorney General Letitia James launched an inquiry into Zoom’s privacy and security practices;  the inquiry was closed on May 7, , with Zoom not admitting wrongdoing, but agreeing to take added security measures.
According to the lawsuit, Zoom violated the privacy of its users by sharing personal data with Facebook, Google, and LinkedIn, did not prevent hackers from disrupting Zoom sessions, and erroneously claimed to offer end-to-end encryption on Zoom sessions. On April 1, , Zoom announced a day freeze on releasing new features, to focus on fixing privacy and security issues on Zoom.
On July 1, , Yuan wrote a blog post detailing efforts taken by the company to address security and privacy concerns, stating that they released new safety features over the day period. Those efforts include end-to-end encryption for all users, turning on meeting passwords by default, giving users the ability to choose which data centers calls are routed from, consulting with security experts, forming a CISO council, an improved bug bounty program, and working with third parties to help test security.
Yuan also stated that Zoom would be releasing a transparency report later in In December , Zoom announced that it was under investigation by the U.
Both federal prosecutors also sought information and documentation about security and privacy matters regarding Zoom’s practices. On December 19, , a former Zoom executive was charged by the U.
Department of Justice with conspiracy to commit interstate harassment and unlawful conspiracy to transfer a means of identification. The charges are related to the alleged disruptions to video meetings commemorating the Tiananmen Square massacre. Zoom later acknowledged it was the company in question. It said in a statement that it had terminated Jin’s employment for violating company policies and was cooperating with the prosecutors.
Jin is not in custody because he is based in China. In February , Zoom announced a new feature called Kiosk Mode, which will allow people visiting offices to check in with a receptionist virtually on a kiosk, without any physical contact.
In March , Zoom announced that from August 23, , Zoom will stop selling new and upgraded products directly to customers in mainland China. In April , Citizen Lab warned that having much of Zoom’s research and development in China could “open up Zoom to pressure from Chinese authorities. The accounts were later re-opened, with the company stating that in the future it “will have a new process for handling similar situations. Facebook and YouTube also joined Zoom in denying their platforms to the conference organizers.
In January , Zoom had over 2, employees, with 1, in the United States and 1, in international locations. Part of Zoom’s product development team is based in China, where an average entry-level tech salary is one-third of American salaries, which is a key driver of its profitability.
From Wikipedia, the free encyclopedia. American video communications company. This article is about the company. For the videoconferencing software developed by this company, see Zoom software. Zoom headquarters, Downtown San Jose. Traded as. Operating income. Net income. Telecommunication portal Technology portal. Securities and Exchange Commission. The New York Times. ISSN Archived from the original on March 23, Retrieved March 23, Archived from the original on April 23, Retrieved April 13, Archived from the original on April 4, Retrieved April 15, March 22, Retrieved April 29, The DBT News.
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